![]() ![]() ![]() The booking service works okay, when it wants to open. It started great, so much easier that square appointments, online booking, the works! Wow. I've been a user for the past 2 months and can't wait to find a new software company. TERRIBLE TERRIBLE TERRIBLE customer service. Online booking was a nice perk, although if a client didn't know how to book the first time(new online website) they would add themselves again so deleting a profile found to be quite an ordeal. I had said I was aware of the refund policy but again I signed it with the intention that I was being sold something completely different therefore having no need to return it. I have called back 2x since and both times left with no response to why I can’t be refunded other then I signed and acknowledged the refund policy. I was told I could not return this item and that Vagaro does not take any returns, I asked to speak with a manager and was told I could not. I stated that I was falsely sold an item that does not operate in the way I was informed it would and would like to return this item and receive a refund. ![]() The salesman assured me that I could in fact do all of this and never once indicated that the system only supports certain apps. I used a specific example asking if I could run Spotify from it. I called to make sure that this system was not just a booking tool to run Vagaro and asked if I can run my whole business from it like a tablet could. I purchased the system so I either called that day or the day before. I had called the Vagaro sales team to ask specific questions about the system before purchasing. This whole system which cost me $1270.72 Canadian dollars after tax. I had received my package containing a pay desk system a scanner and a EMV reader from Vagaro. We are at the point where we are willing to take the sunk cost on the money & significant amount of time we have put into this and start over with one of Vagaro's competitors, such as MindBody. If you're looking to use Vagaro for your business, don't. Then we make a little progress only to begin the cycle again a few days later with me being ghosted. The only time I can make any headway on our import is if I work on it myself, or when I start calling them daily (sometimes 2x/day). I'll email support multiple times and they don't respond for weeks, if at all. They are horrible at responding to requests for status updates. However, support has not been able to complete our import, so we've been paying a monthly fee since April for a service we cannot use. Everything we are doing is Out-of-the-Box. It is now Aug, & we are still not up and running. We have been working on getting our small business on Vagaro's platform since April. Vagaro Support is the worst I've ever worked with. ie, they hijack your seo so if your competitor is getting good reviews on google and you are not, your competitor wins. These are published on the web and bring vagaro up in search.but are not as good for you as a google or yelp review. You cannot shut it off, so all the reviews that would go to google, go to promoting vagaro traffic instead. One year into using it they re-branded as the 'number one booking AND REVIEW software'.oh by the way, your forced to use their internal review platform. You cannot save your promo codes when booking unless you pay in advance. They want to be a Groupon kind of thing so all of their marketing is tied to vagaro marketing on their 'shared' platform of all other businesses that use vagaro and it is terrible and does not work but you cannot use anything else because they are committed to trying to make their weird Groupon thing work. Ie if you have been to a place that uses vagaro you will show up in EVERY vagaro uses the system. Let's clients delete their profiles without telling you which is a problem for record preservation for health care. No liability reports, sales tax reports, or cash register reports. HATE so much about it and it is confusing as I think it is built better than most for basic features. ![]()
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